GENERAL TERMS & CONDITIONS

(Applies to all individual valeting services: Safe Wash, Mini Valet, Full Valet, Extreme Valet & Ceramic Coating Valet.)

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1. Booking & Deposits

1.1. All bookings require a 25% deposit, deducted from the final price.
1.2. Deposits are non-refundable if the customer cancels within 48 hours of the appointment.
1.3. Deposits may be transferred only if the customer reschedules more than 48 hours in advance.

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2. Cancellations & Refunds

2.1. Cancellations made more than 48 hours before the booking will receive a refund of the 25% deposit.
2.2. Cancellations made within 48 hours of the appointment will lose the full deposit.
2.3. No-shows (we attend but cannot access the vehicle) are charged the full service price.
2.4. If we arrive and the customer is not available, does not answer the door, or the car is inaccessible, this is classed as a no-show. 

2.5. Because each valet package has a fixed time slot, we operate with strict waiting limits.
If we arrive and cannot access the vehicle, the following wait times apply before the booking is marked as a no-show:

• Safe Wash (1 hour) → max wait 20 minutes

• Mini Valet (2 hours) → max wait 30 minutes

• Full Valet (3 hours) → max wait 40 minutes

• Extreme Valet (4 hours) → max wait 1 hour

• Ceramic Coating Valet (4 hours) → max wait 1 hour

If the customer arrives before the no-show cut-off, the valet will still be carried out; however, we may need to adjust or shorten certain steps to stay within the remaining time window.
If the customer arrives after the waiting limit, the booking is marked as a no-show, and the full deposit is lost.

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3. Rescheduling

3.1. Customers may reschedule their appointment up to 48 hours before their booking.
3.2. Rescheduling within 48 hours counts as a late cancellation, and the deposit is lost.
3.3. We cannot guarantee availability for last-minute rescheduling.

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4. Vehicle Condition & Additional Charges

4.1. All services are priced based on normal maintenance-level dirt.
4.2. Extra charges may apply for:

• Excessive mud

• Heavy dirt build-up

• Sand

• Pet hair

• Vomit, bodily fluids

• Spills or stains

• Mould

• Smoke odour

• Extremely dirty interiors
  4.3. If the vehicle is heavily soiled beyond the booked package, we may:

• Charge an additional fee, or

• Upgrade the service to a more suitable package, or

• Refuse the job entirely (deposit still lost).

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5. Additional Time

5.1. Valet durations are approximate:

• Safe Wash: 60–70 mins

• Mini Valet: 120–130 mins

• Full Valet: 180–200 mins

• Extreme Valet: 240–260 mins

• Ceramic Valet: 240–260 mins
  5.2. If the job requires significantly more time due to heavy dirt, excess contamination, or unexpected conditions, additional charges may apply.

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6. Ceramic-Coated Vehicles

6.1. Ceramic-coated vehicles will receive ceramic-safe products when necessary.
6.2. Customers must inform us before the valet if their vehicle has ceramic coatings, PPF, wraps, or aftermarket paint protection.
6.3. We are not liable for any reduction in coating performance due to undisclosed coatings.

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7. Weather Policy

7.1. We operate in light rain but cannot valet safely during severe weather.
7.2. If weather prevents the service, we will reschedule to the next available date.
7.3. Weather-related rescheduling does not entitle the customer to a refund or compensation.

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8. Access & Parking

8.1. The vehicle must be legally parked with sufficient space to work safely.
8.2. If access is blocked, unsafe, or the vehicle cannot be unlocked or moved, the appointment will be classed as a no-show.
8.3. A safe working environment must be provided (driveway or quiet street).

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9. Liability

9.1. We are fully insured and take great care; however, we cannot be held responsible for:

• Pre-existing damage

• Loose or damaged trim

• Poor paint condition

• Scratches, dents, or rust already present

• Electrical faults caused by previous leaks or issues

• Damage caused by customers starting the vehicle mid-service
  9.2. Any issues must be reported within 24 hours of service.

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10. Refusal of Service

We reserve the right to refuse or stop a job if:

• The vehicle condition is unsafe

• The car interior is hazardous (needles, pests, excessive mould, etc.)

• The customer is abusive or aggressive

• The vehicle is too dirty for the booked package
  In such cases, the deposit is not refunded.

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11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the latest version.